Refund & Cancellation Policy
This policy explains how booking payments work and what happens when a booking is cancelled.
This is placeholder copy pending review by a legal professional. It is not yet legally binding.
How payment works
When an artist accepts your request they confirm the total. To confirm the booking you pay an advance of 20% of that total to Veyaa by UPI. The balance is paid directly to the artist.
Payment verification
Our team checks every payment against our bank records, usually within 12 hours. Your booking is confirmed only once the payment is approved. If we can't match it, we'll tell you and you can submit it again.
Holding your dates
An accepted quote holds the artist's dates for 48 hours. If no payment is submitted in that time the hold expires, the dates are released and nothing is charged.
Cancelling a paid booking
If a booking is cancelled after the advance was approved, the advance is reviewed for a refund. If you cancel more than 24 hours before the service you are eligible for a refund; within 24 hours a cancellation fee may apply to compensate the artist for the time they reserved for you.
Cancellation by the artist
If an artist cancels a confirmed booking, the advance you paid through Veyaa is refunded in full.
How refunds are made
Refunds are sent to the account you paid from, usually within 3 days of the decision. We email you either the amount refunded with its bank or UPI reference, or the reason no refund is due.